Support Reply Data: Jan 01, 2008 - Dec 31, 2012

HACU Institutions

About Support Reply Data:

• A reply is a message sent by a Unidata staff member to the user(s) in response to a question asked.
• A single ticket in eSupport can have one or more replies.
• A single reply may be sent to more than one user (e.g., someone is CCed, etc.).
• One or more institutions, countries/states, affiliation types may be represented by a single reply since the reply can be sent to more than one user.
• Support reply data mined from eSupport database (eSupport implemented on January 11, 2006).
• Support reply data does NOT show the number of tickets created in eSupport.
• Support reply data does NOT contain data involving other methods of support, including: mailinglists, etc.

Please note the following when reviewing this data:

• HACU institutions = EDU entity within the Hispanic Association of Colleges and Universities (HACU).
• Undetermined = unable to determine the domain/host data needed to ascertain whether the user is from an HACU institution.
• This is NOT a complete laundry list of all HACU institutions that have sought support from Unidata, but rather a list of germane sites we can identify.

Name	Type	State
Cedar Valley College	EDU	TX
City University of New York City College	EDU	NY
College of the Mainland	EDU	TX
Florida International University	EDU	FL
New Mexico State University	EDU	NM
New Mexico Tech	EDU	NM
San Diego State University	EDU	CA
University of New Mexico - Valencia	EDU	NM
University of Puerto Rico Mayaguez	EDU	NULL
University of Puerto Rico Rio Piedras	EDU	NULL
University of Puerto Rico System	EDU	NULL
University of Texas at San Antonio	EDU	TX

Total: 12 sites