Support Reply Data: Jan 01, 2008 - Dec 31, 2012

HBCU Institutions

About Support Reply Data:

• A reply is a message sent by a Unidata staff member to the user(s) in response to a question asked.
• A single ticket in eSupport can have one or more replies.
• A single reply may be sent to more than one user (e.g., someone is CCed, etc.).
• One or more institutions, countries/states, affiliation types may be represented by a single reply since the reply can be sent to more than one user.
• Support reply data mined from eSupport database (eSupport implemented on January 11, 2006).
• Support reply data does NOT show the number of tickets created in eSupport.
• Support reply data does NOT contain data involving other methods of support, including: mailinglists, etc.

Please note the following when reviewing this data:

• HBCU institutions = EDU entity defined as a Historically Black College or University (HBCU)
• Undetermined = unable to determine the domain/host data needed to ascertain whether the user is from an HBCU institution.
• This is NOT a complete laundry list of all HBCU institutions that have sought support from Unidata, but rather a list of germane sites we can identify.

Name	Type	State
Howard University	EDU	MD
Jackson State University	EDU	MS
North Carolina Agricultural and Technical State University	EDU	NC
University of Maryland Eastern Shore	EDU	MD
University of the Virgin Islands	EDU	NULL

Total: 5 sites