Re: [awips2-users] internal error occurred during "Product Loader"

• To: David Salisbury <jetskers@xxxxxxxxx>
• Subject: Re: [awips2-users] internal error occurred during "Product Loader"
• From: Shay Carter <srcarter@xxxxxxxx>
• Date: Tue, 26 Dec 2023 14:06:24 -0700

Hi there,

I sent you a message through our support ticketing system last week (12/21)
and never received a response.  Could you reply to the questions I asked in
that email?  I guess maybe it went to your spam folder?  The subject was
"Models on MacOS Issue".
Thanks.

--Shay

On Tue, Dec 26, 2023 at 2:02 PM David Salisbury via awips2-users <
awips2-users@xxxxxxxxxxxxxxxx> wrote:

> I'm on Mac OS 14.1.1 using the latest download of CAVE.   When starting,
> it says I'm connecting to edex-cloud.unidata.ucar.edu, and says
> "successful connection".
>
> On loading any product, I get 'an internal error occurred during "Product
> Loader"'.  This was also happening using an earlier version of CAVE.  It
> seems to have started this month.
>
> Should I be using a different server, or is there something I can clear up
> on my machine?
>
> Thanks for any information!
>
> -Dave Salisbury
>
>
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-- 
*(she/her/hers)*
Software Engineer III
*NSF Unidata*
*True Colors Chair*

• References:
  • [awips2-users] internal error occurred during "Product Loader"
    • From: David Salisbury