Re: two mailing lists??

• To: Stuart Maclean <stuart@xxxxxxxxxxxxxxxxxx>
• Subject: Re: two mailing lists??
• From: Don Murray <dmurray@xxxxxxxxxxxxxxxx>
• Date: Wed, 25 Oct 2006 20:50:53 -0600

Hi Stuart-

Stuart Maclean wrote:

I note that there exists both 'idv support' and an 'idv users' mailing lists. Why the dual existence? From the archives, it appears that user questions appear on both.

A good question.

to the list to post to it.  Think of it as a community based support
system.  Unidata supports similar lists for all its other packages
(ldm-users, gembud, mcidas-x, netcdf-java, netcdfgroup, etc)

"support-idv" goes directly to Unidata IDV user support where one of
our expertly trained staff will assist you. ;-)  It's a place
to report bugs and get help on installing and using the IDV if you
don't want to post idvusers.  When you fill out the support request
form in the IDV, it is sent to this mailbox as well.  Ideally,
people will only use this list after they have checked the FAQ,
Known Problems and the support-idv and idvusers archives.

For more info on these lists and who may use them, see the
section in the IDV User's Guide on IDV support:

http://www.unidata.ucar.edu/software/idv/docs/userguide/Support.html

In the near future, we will be setting up a web based forum where
the IDV community can share resources (bundles, plugins) and ideas.
It would be a logical extension to the idvusers list.

Don

• References:
  • two mailing lists??
    • From: Stuart Maclean