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NOTICE: This version of the NSF Unidata web site (archive.unidata.ucar.edu) is no longer being updated.
Current content can be found at unidata.ucar.edu.
To learn about what's going on, see About the Archive Site.
My error file is pasted at the end of this message. Thank you in advance for any help that you can offer. I am a graduate assistant for a research lab at Western Kentucky University and am in charge of making sure that software such as the IDV is functioning properly for the undergraduate students to complete their research. In the lab that I work in, I have 7 Windows machines, 3 of them using the Dell Optiplex GX620 build and 4 of them using the Dell Optiplex 745 build. I have created user accounts for the undergraduates on the GX620 machines, and the installation process and usage of the software is wonderful. No problems occur on these machines, despite Windows Firewall telling me that Java SE Binary is being blocked. However, on the Optiplex 745 machines, the installation process goes smoothly, but only my administrator account can use the software. I've created a generic test account in the users group to test if IDV will work for the students, but when I double click the desktop icon to start the program, it appears as though IDV is starting, but when the Dashboard window pops up, the program immediately shuts down. Windows Firewall gives the same message that Java SE Binary is being blocked. I've tried editing permissions for each user, and allowing exceptions through Windows Firewall for each Java component and the Batch file used to start the program. Nothing seems to work. Please offer any guidance that you can to help in getting the program to work on these machines. Thank you again for your assistance. Jeremy Young Error Log: # # A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x7c90100b, pid=476, tid=2268 # # JRE version: 6.0_20-b02 # Java VM: Java HotSpot(TM) Client VM (16.3-b01 mixed mode, sharing windows-x86 ) # Problematic frame: # C [ntdll.dll+0x100b] # # If you would like to submit a bug report, please visit: # http://java.sun.com/webapps/bugreport/crash.jsp # The crash happened outside the Java Virtual Machine in native code. # See problematic frame for where to report the bug. # --------------- T H R E A D --------------- Current thread (0x03824400): JavaThread "Thread-7" [_thread_in_native, id=2268, stack(0x06390000,0x063e0000)] siginfo: ExceptionCode=0xc0000005, reading address 0x00000034 Registers: EAX=0x00000020, EBX=0x00000045, ECX=0x7ffa5000, EDX=0x00000020 ESP=0x063ddd24, EBP=0x063ddd2c, ESI=0x00000000, EDI=0x063de1de EIP=0x7c90100b, EFLAGS=0x00010202 Top of Stack: (sp=0x063ddd24) 0x063ddd24: 6948db77 00000020 063ddd68 6948da2f 0x063ddd34: 00000000 063de1de 00000000 00000045 0x063ddd44: 00000000 00000000 063ddd38 063ddd38 0x063ddd54: 063dd948 063de9d8 69493b24 694be780 0x063ddd64: ffffffff 063de5a4 69330d37 00000000 0x063ddd74: 694cf0fc 063ddda0 063de1de 694cf108 0x063ddd84: 694c9da4 0794b310 0794b3f8 00000000 0x063ddd94: 00000000 00000000 01000000 00000000 Instructions: (pc=0x7c90100b) 0x7c900ffb: 00 00 00 00 00 64 8b 0d 18 00 00 00 8b 54 24 04 0x7c90100b: 83 7a 14 00 75 4f f0 ff 42 04 75 19 8b 41 24 89 Stack: [0x06390000,0x063e0000], sp=0x063ddd24, free space=137063dd858k Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code) C [ntdll.dll+0x100b] C [atioglxx.dll+0x48da2f] C [atioglxx.dll+0x330d37] Java frames: (J=compiled Java code, j=interpreted, Vv=VM code) j javax.media.j3d.NativePipeline.getSupportedOglVendorNative()Ljava/lang/String;+0 j javax.media.j3d.NativePipeline.getSupportedOglVendor()Ljava/lang/String;+45 j javax.media.j3d.Pipeline.useNativeOgl(ZZ)Z+0 j javax.media.j3d.MasterControl.loadLibraries()V+425 j javax.media.j3d.VirtualUniverse.<clinit>()V+209 v ~StubRoutines::call_stub j javax.media.j3d.GraphicsConfigTemplate3D.getBestConfiguration([Ljava/awt/GraphicsConfiguration;)Ljava/awt/GraphicsConfiguration;+57 j java.awt.GraphicsDevice.getBestConfiguration(Ljava/awt/GraphicsConfigTemplate;)Ljava/awt/GraphicsConfiguration;+7 j ucar.unidata.view.geoloc.MapProjectionDisplayJ3D.makeConfig()Ljava/awt/GraphicsConfiguration;+39 j ucar.unidata.view.geoloc.MapProjectionDisplayJ3D.<clinit>()V+10 v ~StubRoutines::call_stub j ucar.unidata.view.geoloc.MapProjectionDisplay.getInstance(Lvisad/georef/MapProjection;IZLjava/awt/Dimension;Ljava/awt/GraphicsDevice;)Lucar/unidata/view/geoloc/MapProjectionDisplay;+38 j ucar.unidata.view.geoloc.MapProjectionDisplay.getInstance(Lvisad/georef/MapProjection;IZLjava/awt/Dimension;)Lucar/unidata/view/geoloc/MapProjectionDisplay;+5 j ucar.unidata.idv.MapViewManager.doMakeDisplayMaster()Lucar/visad/display/DisplayMaster;+481 j ucar.unidata.idv.ViewManager.getMaster()Lucar/visad/display/DisplayMaster;+51 j ucar.unidata.idv.ViewManager.init()V+28 j ucar.unidata.idv.NavigatedViewManager.init()V+9 j ucar.unidata.idv.MapViewManager.init()V+9 j ucar.unidata.idv.VMManager.addViewManager(Lucar/unidata/idv/ViewManager;)V+49 j ucar.unidata.idv.ui.IdvXmlUi.getViewManager(Lorg/w3c/dom/Element;)Lucar/unidata/idv/ViewManager;+317 j ucar.unidata.idv.ui.IdvXmlUi.createComponent(Lorg/w3c/dom/Element;Ljava/lang/String;)Ljava/awt/Component;+1197 j ucar.unidata.ui.XmlUi.xmlToUi(Lorg/w3c/dom/Element;)Ljava/awt/Component;+175 j ucar.unidata.ui.XmlUi.layoutContainer(Ljavax/swing/JPanel;Lorg/w3c/dom/Element;Ljava/util/List;)Ljava/awt/Container;+381 j ucar.unidata.ui.XmlUi.createComponent(Lorg/w3c/dom/Element;Ljava/lang/String;)Ljava/awt/Component;+71 j ucar.unidata.idv.ui.IdvXmlUi.createComponent(Lorg/w3c/dom/Element;Ljava/lang/String;)Ljava/awt/Component;+1226 j ucar.unidata.ui.XmlUi.xmlToUi(Lorg/w3c/dom/Element;)Ljava/awt/Component;+175 j ucar.unidata.ui.XmlUi.layoutContainer(Ljavax/swing/JPanel;Lorg/w3c/dom/Element;Ljava/util/List;)Ljava/awt/Container;+381 j ucar.unidata.ui.XmlUi.createComponent(Lorg/w3c/dom/Element;Ljava/lang/String;)Ljava/awt/Component;+71 j ucar.unidata.idv.ui.IdvXmlUi.createComponent(Lorg/w3c/dom/Element;Ljava/lang/String;)Ljava/awt/Component;+1226 j ucar.unidata.ui.XmlUi.xmlToUi(Lorg/w3c/dom/Element;)Ljava/awt/Component;+175 j ucar.unidata.ui.XmlUi.doMakeContents()Ljava/awt/Component;+139 j ucar.unidata.ui.XmlUi.getContents()Ljava/awt/Component;+9 j ucar.unidata.idv.ui.IdvUIManager.createNewWindow(Ljava/util/List;ZLjava/lang/String;Ljava/lang/String;Lorg/w3c/dom/Element;ZLucar/unidata/idv/ui/WindowInfo;)Lucar/unidata/idv/ui/IdvWindow;+241 j ucar.unidata.idv.ui.IdvUIManager.createNewWindow(Ljava/util/List;Z)Lucar/unidata/idv/ui/IdvWindow;+294 j ucar.unidata.idv.ui.IdvUIManager.doMakeInitialGui()V+9 j ucar.unidata.idv.ui.IdvUIManager.initDone()V+69 j ucar.unidata.idv.IntegratedDataViewer.initInner()V+186 j ucar.unidata.idv.IntegratedDataViewer$3.run()V+4 j ucar.unidata.util.Misc$3.run()V+13 v ~StubRoutines::call_stub --------------- P R O C E S S --------------- Java Threads: ( => current thread ) 0x03885400 JavaThread "Memory monitor" [_thread_blocked, id=1236, stack(0x070f0000,0x07140000)] 0x03828c00 JavaThread "Image Fetcher 2" daemon [_thread_blocked, id=1112, stack(0x070a0000,0x070f0000)] 0x038a0400 JavaThread "Image Fetcher 0" daemon [_thread_blocked, id=4024, stack(0x07050000,0x070a0000)] 0x038d2400 JavaThread "Swing-Shell" daemon [_thread_blocked, id=3304, stack(0x06420000,0x06470000)] 0x00546800 JavaThread "DestroyJavaVM" [_thread_blocked, id=3392, stack(0x00af0000,0x00b40000)] =>0x03824400 JavaThread "Thread-7" [_thread_in_native, id=2268, stack(0x06390000,0x063e0000)] 0x0387a800 JavaThread "Thread-6" [_thread_in_native, id=3184, stack(0x06340000,0x06390000)] 0x03803000 JavaThread "Thread-5" [_thread_in_native, id=2900, stack(0x062f0000,0x06340000)] 0x037bd400 JavaThread "Thread-4" [_thread_blocked, id=3336, stack(0x06290000,0x062e0000)] 0x03709800 JavaThread "D3D Screen Updater" daemon [_thread_blocked, id=2932, stack(0x03be0000,0x03c30000)] 0x0339fc00 JavaThread "AWT-EventQueue-0" [_thread_in_native, id=1296, stack(0x03b90000,0x03be0000)] 0x032f8400 JavaThread "Thread-2" [_thread_blocked, id=2264, stack(0x03b40000,0x03b90000)] 0x03360800 JavaThread "Image Fetcher 3" daemon [_thread_blocked, id=988, stack(0x03af0000,0x03b40000)] 0x032a7000 JavaThread "AWT-Windows" daemon [_thread_in_native, id=3048, stack(0x034d0000,0x03520000)] 0x032a6400 JavaThread "AWT-Shutdown" [_thread_blocked, id=2412, stack(0x03480000,0x034d0000)] 0x03233800 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=3756, stack(0x03430000,0x03480000)] 0x02e4d400 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=3436, stack(0x03100000,0x03150000)] 0x02e47800 JavaThread "CompilerThread0" daemon [_thread_blocked, id=3012, stack(0x030b0000,0x03100000)] 0x02e45c00 JavaThread "Attach Listener" daemon [_thread_blocked, id=1788, stack(0x03060000,0x030b0000)] 0x02e44800 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=3892, stack(0x03010000,0x03060000)] 0x02e40000 JavaThread "Finalizer" daemon [_thread_blocked, id=2740, stack(0x02fc0000,0x03010000)] 0x02e3b400 JavaThread "Reference Handler" daemon [_thread_blocked, id=1948, stack(0x02f70000,0x02fc0000)] Other Threads: 0x02e3a000 VMThread [stack: 0x02f20000,0x02f70000] [id=2684] 0x02e50000 WatcherThread [stack: 0x03150000,0x031a0000] [id=3916] VM state:not at safepoint (normal execution) VM Mutex/Monitor currently owned by a thread: None Heap def new generation total 11712K, used 5098K [0x12ae0000, 0x13790000, 0x1d580000) eden space 10432K, 36% used [0x12ae0000, 0x12e9d258, 0x13510000) from space 1280K, 99% used [0x13650000, 0x1378d8a0, 0x13790000) to space 1280K, 0% used [0x13510000, 0x13510000, 0x13650000) tenured generation total 25808K, used 25192K [0x1d580000, 0x1eeb4000, 0x32ae0000) the space 25808K, 97% used [0x1d580000, 0x1ee1a208, 0x1ee1a400, 0x1eeb4000) compacting perm gen total 17664K, used 17503K [0x32ae0000, 0x33c20000, 0x36ae0000) the space 17664K, 99% used [0x32ae0000, 0x33bf7f18, 0x33bf8000, 0x33c20000) ro space 10240K, 51% used [0x36ae0000, 0x3700ae00, 0x3700ae00, 0x374e0000) rw space 12288K, 54% used [0x374e0000, 0x37b772b8, 0x37b77400, 0x380e0000) Dynamic libraries: 0x00400000 - 0x00424000 C:\Documents and Settings\All Users\Desktop\IDV_2.9u3\jre\bin\java.exe 0x7c900000 - 0x7c9b2000 C:\WINDOWS\system32\ntdll.dll 0x7c800000 - 0x7c8f6000 C:\WINDOWS\system32\kernel32.dll 0x61620000 - 0x6167e000 C:\WINDOWS\SYSTEM32\SYSFER.DLL 0x77dd0000 - 0x77e6b000 C:\WINDOWS\system32\ADVAPI32.dll 0x77e70000 - 0x77f03000 C:\WINDOWS\system32\RPCRT4.dll 0x77fe0000 - 0x77ff1000 C:\WINDOWS\system32\Secur32.dll 0x7c340000 - 0x7c396000 C:\Documents and Settings\All Users\Desktop\IDV_2.9u3\jre\bin\msvcr71.dll 0x6d800000 - 0x6da97000 C:\Documents and Settings\All Users\Desktop\IDV_2.9u3\jre\bin\client\jvm.dll 0x7e410000 - 0x7e4a1000 C:\WINDOWS\system32\USER32.dll 0x77f10000 - 0x77f59000 C:\WINDOWS\system32\GDI32.dll 0x76b40000 - 0x76b6d000 C:\WINDOWS\system32\WINMM.dll 0x76390000 - 0x763ad000 C:\WINDOWS\system32\IMM32.DLL 0x629c0000 - 0x629c9000 C:\WINDOWS\system32\LPK.DLL 0x74d90000 - 0x74dfb000 C:\WINDOWS\system32\USP10.dll 0x6d7b0000 - 0x6d7bc000 C:\Documents and Settings\All Users\Desktop\IDV_2.9u3\jre\bin\verify.dll 0x6d330000 - 0x6d34f000 C:\Documents and Settings\All Users\Desktop\IDV_2.9u3\jre\bin\java.dll 0x6d290000 - 0x6d298000 C:\Documents and Settings\All Users\Desktop\IDV_2.9u3\jre\bin\hpi.dll 0x76bf0000 - 0x76bfb000 C:\WINDOWS\system32\PSAPI.DLL 0x6d7f0000 - 0x6d7ff000 C:\Documents and Settings\All Users\Desktop\IDV_2.9u3\jre\bin\zip.dll 0x6d000000 - 0x6d14a000 C:\Documents and Settings\All Users\Desktop\IDV_2.9u3\jre\bin\awt.dll 0x73000000 - 0x73026000 C:\WINDOWS\system32\WINSPOOL.DRV 0x77c10000 - 0x77c68000 C:\WINDOWS\system32\msvcrt.dll 0x774e0000 - 0x7761e000 C:\WINDOWS\system32\ole32.dll 0x773d0000 - 0x774d3000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\COMCTL32.dll 0x77f60000 - 0x77fd6000 C:\WINDOWS\system32\SHLWAPI.dll 0x5ad70000 - 0x5ada8000 C:\WINDOWS\system32\uxtheme.dll 0x6d230000 - 0x6d284000 C:\Documents and Settings\All Users\Desktop\IDV_2.9u3\jre\bin\fontmanager.dll 0x74720000 - 0x7476c000 C:\WINDOWS\system32\MSCTF.dll 0x755c0000 - 0x755ee000 C:\WINDOWS\system32\msctfime.ime 0x7c9c0000 - 0x7d1d7000 C:\WINDOWS\system32\shell32.dll 0x4fdd0000 - 0x4ff76000 C:\WINDOWS\system32\d3d9.dll 0x03560000 - 0x03566000 C:\WINDOWS\system32\d3d8thk.dll 0x77c00000 - 0x77c08000 C:\WINDOWS\system32\VERSION.dll 0x6d610000 - 0x6d623000 C:\Documents and Settings\All Users\Desktop\IDV_2.9u3\jre\bin\net.dll 0x71ab0000 - 0x71ac7000 C:\WINDOWS\system32\WS2_32.dll 0x71aa0000 - 0x71aa8000 C:\WINDOWS\system32\WS2HELP.dll 0x6d630000 - 0x6d639000 C:\Documents and Settings\All Users\Desktop\IDV_2.9u3\jre\bin\nio.dll 0x6d790000 - 0x6d798000 C:\Documents and Settings\All Users\Desktop\IDV_2.9u3\jre\bin\sunmscapi.dll 0x77a80000 - 0x77b15000 C:\WINDOWS\system32\CRYPT32.dll 0x77b20000 - 0x77b32000 C:\WINDOWS\system32\MSASN1.dll 0x71a50000 - 0x71a8f000 C:\WINDOWS\system32\mswsock.dll 0x662b0000 - 0x66308000 C:\WINDOWS\system32\hnetcfg.dll 0x71a90000 - 0x71a98000 C:\WINDOWS\System32\wshtcpip.dll 0x5b860000 - 0x5b8b5000 C:\WINDOWS\system32\netapi32.dll 0x06470000 - 0x06735000 C:\WINDOWS\system32\xpsp2res.dll 0x77b40000 - 0x77b62000 C:\WINDOWS\system32\appHelp.dll 0x76fd0000 - 0x7704f000 C:\WINDOWS\system32\CLBCATQ.DLL 0x77050000 - 0x77115000 C:\WINDOWS\system32\COMRes.dll 0x77120000 - 0x771ab000 C:\WINDOWS\system32\OLEAUT32.dll 0x10000000 - 0x1005b000 C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\PDFShell.dll 0x78130000 - 0x781cb000 C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.3053_x-ww_b80fa8ca\MSVCR80.dll 0x71b20000 - 0x71b32000 C:\WINDOWS\system32\MPR.dll 0x58200000 - 0x582d1000 C:\WINDOWS\system32\NOVNPNT.DLL 0x50d20000 - 0x50d54000 C:\WINDOWS\system32\CALWIN32.DLL 0x50d00000 - 0x50d16000 C:\WINDOWS\system32\CLNWIN32.DLL 0x50df0000 - 0x50e15000 C:\WINDOWS\system32\LOCWIN32.dll 0x50db0000 - 0x50de5000 C:\WINDOWS\system32\NCPWIN32.dll 0x06780000 - 0x067b5000 C:\WINDOWS\system32\NETWIN32.DLL 0x71ad0000 - 0x71ad9000 C:\WINDOWS\system32\WSOCK32.dll 0x50da0000 - 0x50db0000 C:\WINDOWS\system32\CLXWIN32.DLL 0x58300000 - 0x5833b000 C:\WINDOWS\system32\MAPBASE.dll 0x58380000 - 0x583be000 C:\WINDOWS\system32\NWSHLXNT.dll 0x6a400000 - 0x6a41c000 C:\WINDOWS\system32\NLS\ENGLISH\MAPBASER.DLL 0x06a70000 - 0x06a8d000 C:\WINDOWS\system32\NLS\ENGLISH\NWSHLXNR.DLL 0x06aa0000 - 0x06b14000 C:\WINDOWS\system32\NLS\ENGLISH\NOVNPNTR.DLL 0x60f80000 - 0x60f86000 C:\Program Files\Symantec\Symantec Endpoint Protection\SnacNp.dll 0x75f60000 - 0x75f67000 C:\WINDOWS\System32\drprov.dll 0x71c10000 - 0x71c1e000 C:\WINDOWS\System32\ntlanman.dll 0x71cd0000 - 0x71ce7000 C:\WINDOWS\System32\NETUI0.dll 0x71c90000 - 0x71cd0000 C:\WINDOWS\System32\NETUI1.dll 0x71c80000 - 0x71c87000 C:\WINDOWS\System32\NETRAP.dll 0x71bf0000 - 0x71c03000 C:\WINDOWS\System32\SAMLIB.dll 0x75f70000 - 0x75f7a000 C:\WINDOWS\System32\davclnt.dll 0x77920000 - 0x77a13000 C:\WINDOWS\system32\SETUPAPI.dll 0x06b30000 - 0x06dae000 C:\WINDOWS\system32\wpdshext.dll 0x4ec50000 - 0x4edfb000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.GdiPlus_6595b64144ccf1df_1.0.6001.22319_x-ww_f0b4c2df\gdiplus.dll 0x10930000 - 0x10979000 C:\WINDOWS\system32\PortableDeviceApi.dll 0x76c30000 - 0x76c5e000 C:\WINDOWS\system32\WINTRUST.dll 0x76c90000 - 0x76cb8000 C:\WINDOWS\system32\IMAGEHLP.dll 0x07160000 - 0x071a6000 C:\WINDOWS\system32\Audiodev.dll 0x071b0000 - 0x0740d000 C:\WINDOWS\system32\WMVCore.DLL 0x11c70000 - 0x11caa000 C:\WINDOWS\system32\WMASF.DLL 0x76980000 - 0x76988000 C:\WINDOWS\system32\LINKINFO.dll 0x76990000 - 0x769b5000 C:\WINDOWS\system32\ntshrui.dll 0x76b20000 - 0x76b31000 C:\WINDOWS\system32\ATL.DLL 0x769c0000 - 0x76a74000 C:\WINDOWS\system32\USERENV.dll 0x07010000 - 0x0701e000 C:\Documents and Settings\All Users\Desktop\IDV_2.9u3\jre\bin\j3dcore-ogl-chk.dll 0x5ed00000 - 0x5edcc000 C:\WINDOWS\system32\OPENGL32.dll 0x68b20000 - 0x68b40000 C:\WINDOWS\system32\GLU32.dll 0x73760000 - 0x737ab000 C:\WINDOWS\system32\DDRAW.dll 0x73bc0000 - 0x73bc6000 C:\WINDOWS\system32\DCIMAN32.dll 0x69000000 - 0x6953c000 C:\WINDOWS\system32\atioglxx.dll VM Arguments: jvm_args: -Xmx512m -Didv.enableStereo=false java_command: idv.jar Launcher Type: SUN_STANDARD Environment Variables: PATH=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\system32\nls;C:\WINDOWS\system32\nls\ENGLISH;C:\WINDOWS\system32\WindowsPowerShell\v1.0 USERNAME=test OS=Windows_NT PROCESSOR_IDENTIFIER=x86 Family 6 Model 15 Stepping 2, GenuineIntel --------------- S Y S T E M --------------- OS: Windows XP Build 2600 Service Pack 3 CPU:total 2 (2 cores per cpu, 1 threads per core) family 6 model 15 stepping 2, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3 Memory: 4k page, physical 2094632k(1465964k free), swap 4034504k(3604208k free) vm_info: Java HotSpot(TM) Client VM (16.3-b01) for windows-x86 JRE (1.6.0_20-b02), built on Apr 12 2010 13:52:23 by "java_re" with MS VC++ 7.1 (VS2003) time: Mon Mar 28 09:54:59 2011 elapsed time: 5 seconds
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