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Hi there, Sorry I didn't catch this earlier. The file name should be IUTN03\ KNES-my-file-name.nc The character before the number 3 should be a zero, not O. Try renaming your file and adding it to the /manual/ directory one more time. I'm not sure why the start up options should change which EDEX server is pointed to. You are right, it should point to edex-cloud.unidata.ucar.edu. I don't know why that would change. Try renaming the file one more time using the filename from above. Thanks. --Shay --Shay Carter Software Engineer II UCAR - Unidata Ticket Details =================== Ticket ID: XBA-470351 Department: Support AWIPS Priority: Normal Status: Open =================== NOTE: All email exchanges with Unidata User Support are recorded in the Unidata inquiry tracking system and then made publicly available through the web. If you do not want to have your interactions made available in this way, you must let us know in each email you send to us.