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NOTICE: This version of the NSF Unidata web site (archive.unidata.ucar.edu) is no longer being updated.
Current content can be found at unidata.ucar.edu.
To learn about what's going on, see About the Archive Site.
Greetings Terrance, This looks exactly like the error I last saw on an XP box that needed to have its video card drivers updated. Give that a shot and let me know how it goes. Cheers, Sean > > Sean, > > The client at home today, but here is the error message he receives. > > > > > (Embedded image moved to file: pic11381.gif) > > > Thanks for your time and please do have a good day. > > Terrance Stigler > Desktop Support Specialist > US EPA Region VII > Kansas City, KS. 66101 > Work : (913) 551-7077 > > (Embedded image moved to file: pic28128.gif) > > > > > > > From: "Unidata IDV Support" <address@hidden> > To: Terrance Stigler/R7/USEPA/US@EPA > Cc: address@hidden > Date: 12/28/2011 03:20 PM > Subject: [IDV #VSX-789960]: Install issue > > > > Greetings Terrance, > > The IDV comes with its own JRE and Java3d, so you do not need to install > java3d on your system (just a side note). What does the fatal error > message say? There have been a few reported issues where the video card > driver is slightly out of date and the IDV will no longer start - would > you mind checking to see if you have the latest driver? > > Cheers, > > Sean > > > > > Good afternoon, > > > > I'm working with a client to install the IDV software. We are able > > to install it successfully and install the java 3d package > successfully, > > but when client attempts to run the program, the program acts as > though > > it is loading then crashes. If client runs the program from the > command > > line, he receives a fatal error message. He's working on a Windows XP > > machine. Any suggestions? > > > > > > Thanks for your time and please do have a good day. > > > > Terrance Stigler > > Desktop Support Specialist > > US EPA Region VII > > Kansas City, KS. 66101 > > Work : (913) 551-7077 > > > > (Embedded image moved to file: pic18588.gif) > > > > > > > > > Ticket Details > =================== > Ticket ID: VSX-789960 > Department: Support IDV > Priority: Normal > Status: Open > > > Ticket Details =================== Ticket ID: VSX-789960 Department: Support IDV Priority: Normal Status: Open