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Dear Mr. Wang, It is difficult to diagnose this problem remotely, but here are a few things you can try. Option 1: In your home directory, move the .unidata directory to .unidata.bak. Start the IDV. Option 2: The IDV configures the appropriate amount of memory. In exceptional situations, the IDV may not start due to memory issues. In this case, please uncomment the idv_memory section IDV\runIDV.bat script. Change "REM set idv_memory=512" to "set idv_memory=512" Start the IDV. Option 3: make sure your video driver is up-to-date Please keep us up-to-date on your progress. Best Wishes, Unidata IDV Support > Full Name: Shizoom Wang > Email Address: address@hidden > Organization: National Chung Hsing University, Taichung, TAIWAN > Package Version: 4.1 > Operating System: Windows 7 64 bit > Hardware: > Description of problem: Dear Sir: > When I starts IDV from my desktop with IDV 4.1 icon. I can see the dashboard > starts, then automatically everything gone. I mean IDV quits by itself. Is > there a way I can check the error message? Or, is there a way to fix this > problem? > Thank you for your help. > > Ticket Details =================== Ticket ID: MDW-368450 Department: Support IDV Priority: Normal Status: Closed