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Gilbert, > I'll do my best. Here it is, as an attachment. I'm afraid the attachment is missing the end-of-text and start-of-header control characters that the "surf_split" program requires. Did you save the raw product somewhere? If it's in a product-queue, then you can extract a copy of it using the "pqcat" utility. Regards, Steve Emmerson Ticket Details =================== Ticket ID: RZI-325369 Department: Support LDM Priority: Normal Status: On Hold